Refund Policy

5-day Refund Policy

We will honor a 5-day money-back guarantee from your previous date of purchase if you have not used a completed free trial. 

When you cancel your account, refunds are not automatic. You will need to reach out directly to us within five days to receive a refund. Cancellations are defaulted to be set at the end of your billing cycle. 

  • We will not issue a refund for any months you used your account outside of our refund policy. 
  • We will not issue a refund if you have used your account in the same calendar month as your request outside of the 5-day money-back guarantee. Instead, please cancel your account to avoid any future subscription charges.

Refunds are only applicable to the current subscription charge on your account, not for overage charges from the prior month or additional charges added to your account. We hold our customers responsible for managing their accounts, credit limits, and overages.


Request a Refund

If you meet these conditions, please respond directly to hey@jasper.ai to begin the discussion about a possible refund. We ask that you cancel your account first to process a full refund to speed up the potential refund process.

We will respond to your request within 24-48 hours. Your refund request will be timestamped and honored when you send your email. We appreciate your patience and understanding. 

Still need help? Contact Us Contact Us