First, you will want to make sure you are fully integrated with Surfer SEO. If you have a Surfer SEO account and a Jasper account, follow these troubleshooting steps:
- Make the SEO panel is enabled
- Click on your name in the bottom left corner
- Click on "Workspace settings"
- Click on "Tools"
- Toggle the Surfer SEO option on (the button will turn purple).
- Make sure you are logged into your Surfer account. Everyone who wants to use this mode must be logged into their own desktop/mobile account.
- Switch the browser you are using; we recommend Chrome or Firefox. If you are using the Brave browser, they have built-in pop-up shields, which will inhibit our app from recognizing you are logged in.
- If you are using Chrome, make sure you have your 3rd party cookies enabled, and you have temporarily disabled any pop-up blocker Chrome extensions.
- Are you using a VPN? That could be blocking you from being able to see Surfer pop up as well. Temporarily disable it and see if the issue persists.
If you have tried all these and are still not seeing your Surfer integration set up properly, reach out to us at hey@jasper.ai.