Are you noticing something weird happening in your app? Here's the step-by-step process to follow to fix what's going on.
Troubleshooting on Your Own
There are certain errors that can show up in Jasper that are likely caused by your browser. We recommend following these steps to begin:
- Clear your browser cache.
- Make sure your third-party cookies are enabled.
- Use a different browser. We recommend using Chrome.
- Disable your VPN if you're using one.
- Disable pop-up blockers.
- Turn off other extensions you have to see if any are inhibiting Jasper.
Check out our list of common errors and issues and how we recommend troubleshooting each one specifically.
If none of this works to solve your issue, reach out to us at hey@jasper.ai.
Reaching Out to Support
When reaching out to hey@jasper.ai, please include the following pieces of information:
- The browser you are using
- A video of what's happening (a Loom video or even a video taken on your phone)
- A description of what happened when you tried troubleshooting with those 6 steps above.
We know this can be frustrating, so we want to streamline this process to get you the quickest and best solution.