Please note that right now, downgrades take effect immediately.
- Navigate to your Plans section.
- Click "Edit plan".
- Select a plan.
Click "confirm changes".
*If you do not see these options in your workspace, please contact our team at firstname.lastname@example.org and we can process the downgrade for you.
Downgrades are not set to start at the end of your current billing cycle, so if you press confirm, you will be immediately downgraded. If you would like to downgrade at the end of your billing cycle, go ahead and mark the day on your calendar so you can do so accordingly.
What happens to the subscription you paid for?
You will be credited back what you did not use on your higher plan. This credit will live inside our payment processor and then be applied to your next bill, so you will be paying less for your next monthly subscription.
I want to upgrade again, but it's charging me... What do I do?
If you have downgraded and want to upgrade again -- you can do so in the app. The credit from your downgrade will pay for the upgrade, so you will not be charged again. Go ahead and disregard that amount you see being quoted to you to upgrade again. If you are charged mistakingly, please reach out to email@example.com.
I'm not seeing the option I want to downgrade to... What should I do?
Our payment processor and app take into account how you have previously used the app and show you options that best fit your current usage. So if you would like to move down to a different plan, your Billing tab will show you plan options for your needs. Please select a plan based on your team size and feature needs. If you need additional help, please email firstname.lastname@example.org.