Ruby is Jasper's in-app support agent, available directly inside the product so you can get answers to product questions quickly — no support ticket or wait queue required.
What Ruby Can Help With
Ruby is trained on Jasper's Help Center articles and can answer questions about:
- How to use Jasper features
- Getting started with Jasper
- General product how-tos
For billing, refund, downgrade, and cancellation requests, Ruby immediately connects you with a human support agent.
How to Access Ruby
- Click the Contact Support button inside Jasper.
- Ruby appears — type your question to get started.
- At any point, you can request a human agent by asking Ruby to connect you with support.
Ruby will also hand off to a human agent automatically when the situation calls for it.
Availability
Ruby is available for Business plan workspaces.