Cancel your Account

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We're sad to see you go! 

You can cancel your account at any time inside of the app. Go to Plans in your settings and scroll to the very bottom. You will see a cancel account button. If you do not see the button and are stuck on the pricing page, please see below. 

Click on the cancel account button and please follow all the promptings in-app. Please ensure you follow all of the steps to finalize your cancelation. 

Cancellations will be automatically set for the end of your billing cycle. This ensures that you can still use the app for the month you have already paid for.


How to request a refund

Refunds are not automatic, as accounts are set to cancel at the end of your billing cycle. You will not be sent a refund without sending an email to hey@jasper.ai. Please ensure that your account has been set to cancel before you email us.

We will honor the 7-day money-back guarantee for those who reach out within 7 days of the charge — Email us at hey@jasper.ai and let us know. Please see additional information on our refund policy.


Changed your mind?

To remove a cancellation, go ahead and email us at hey@jasper.ai. We will need to manually remove this pending cancellation for you.


Pausing your plan

You can pause your plan instead of canceling for 30 days. Your billing cycle will resume after 30 days. To pause your plan - go through the cancelation flow inside of your app. To resume your paused plan, you can click resume plan in the Billing tab. 


See a different page?

If you log in with your email and password, you should be met with a page that will prompt you to update your payment. At the bottom of the page, you can cancel your own account by clicking the cancel account button. Please ensure you follow all the steps to finalize your cancelation. 

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8 comments

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  • I submitted a cancellation on March 24, 2023. I continue to be billed even though in your mobile app it shows I am not a subscriber to any plan. Please fix this. It feels like deliberate deception and incompetence from one of the early leaders in this space. Earning trust is everything.  

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  • same thing is happening to me.  I continue to be billed and charged, the website goes in circles, no button I can find to cancel my plan.

     

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  • Michelle, I just emailed you back from our support email. Thank you for bringing this to our attention😊

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  • Mir wird jeden Monat Geld von der Kreditkarte abgebucht. Auf der Pläne & Abrechnungsseite kann ich nichts anwählen, ausser neue Pläne abschliessen oder Testversionen aktivieren. Und da muss ich erneut meine Kreditkarten Daten eingeben. Ich finde es einfach eine Frechheit!!..Ich möchte mein Konto sofort löschen, und auch meine Kreditkarten Daten löschen.

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  • Hey Web User 65c51170b65e61dff3d17167, I just emailed you back from our support email😊

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  • I am having the same problem. Canel my service please!!!!

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  • Refund my charges. Today!

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  • Hey Web User 66185dbdf4ccc73f4d0db2d4, I just emailed you back from our support email😊

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