Refund Policy

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7-day Refund Policy

When you cancel your account, refunds are not automatic. You will need to contact us directly within seven days of the charge to receive a refund. Cancellations are defaulted to be set at the end of your billing cycle. 

  • We will not issue a refund for any months you used your account outside of our refund policy. 
  • We will not issue a refund if you have used your account in the same calendar month as your request outside of the 7-day money-back guarantee. Instead, please cancel your account to avoid any future subscription charges.

Refunds are only applicable to the current subscription charge on your account, not for charges from the prior month or additional charges added to your account. We hold our customers responsible for managing their accounts and active subscriptions.


Request a Refund

If you meet these conditions, please contact hey@jasper.ai to begin the discussion about a possible refund. We ask that you cancel your account first to process a full refund to speed up the potential refund process.

We will respond to your request within 24-48 hours. Your refund request will be timestamped and honored when you send your email. We appreciate your patience and understanding. 

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Comments

5 comments

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  • Dear Jasper
    I am trying to cancel my account, however the application does not allow me to access this option without first entering my credit card information again. Please help to generate the cancellation immediately, and subsequently generate the refund

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  • Hi Guillermo - I see you have emailed our team at hey@jasper.ai and we are currently looking into your request. We'll follow up with you via email to sort our the cancelation and refund. Thank you! 

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  • I also requested to cancel Jasper last year and it was not cancelled yet. I submitted an email and am requesting a full refund. Thank you.

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  • Hi, I have cancelled my plan a few months ago. somehow it keeps charging my bank account. And it was not allowing me to cancel my plan. I'm looking forward to getting a refund for the charges that have been applied to my account today as well as two previous months.

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  • A Samade, I just emailed you from our hey@jasper.ai email!

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