Uh oh! Got a failed payment? Here’s what to do.
Reactivate Subscription
If your monthly subscription renewal fails, you'll be bumped out to our reactivate page. This page will show you that “your workspace has unpaid invoices,” and you will need to reactivate to use your workspace.
Active subscriptions will have no unpaid invoices, so we ask that you pay your subscription price to ensure your Jasper account is up to date.
Sign Up Payment
If you are trying to sign up for Jasper and your payment is not going through, ensure you have turned off any pop-up blockers during your sign-up process. We authenticate cards through a 3D secure authentication for your privacy and security. This message should pop up after you enter your card details.
If your card is declined or your card has failed, it is due to restrictions by your bank or through our system. Check out our supported payment methods.