Notice a failed charge on your account?
There are a few reasons why your payment might be failing.
3D Secure Failed
Do you know if your bank is compatible with 3D secure?
A couple of things could be happening with 3D secure if your bank does offer it:
- Are you using a pop-up blocker? If so, please disable it.
- Are you using a VPN? I recommend temporarily disabling it.
If your bank doesn't offer 3D secure, you'll want to use a new card. We know it's frustrating, but for security reasons, we have to verify cards with 3D secure.
Bank Declines
Your bank may be declining the charge without giving us a reason. In this case, we recommend reaching out to your bank to check why this is happening.
Insufficient Funds
Your card may be declining for insufficient funds. If this is happening, check with your bank to ensure that your card has enough funds or try a different card.
Prepaid or Virtual Cards
Is our system not allowing you to enter your card details at all? Check to make sure the card you are using is not a prepaid or virtual card. Due to fraud, we do not accept these types of cards. Please enter a valid credit or debit card instead.
Incorrect Card Number, Zip Code, or CVC
If you accidentally input an incorrect card number, zip code, or CVC, your card will be declined. Double-check that all of your card information is correct and try re-entering that information.
Other Declines
If your card is declining for a reason that is not mentioned above, you will need to enter a new card.
If you have further questions about this or need assistance, please reach out to us at hey@jasper.ai.