The Audit Log fulfills an essential role in tracking and reviewing user activity within a Jasper workspace. It empowers Admins to:
- Track important user management activities like invitations, role changes, and membership updates.
- Identify and investigate anomalies or unauthorized actions, such as unfamiliar email addresses being added to the workspace.
- Maintain a chronological record of key events for the past 90 days.
Key Functionalities
User Management Monitoring
Track the following user actions within your workspace over the past 90 days:
- Invitation Management:
- When a public invite link is created, deleted, or accepted.
- When an email invite link is created, deleted, or accepted.
- Member Management:
- When a user is added or removed from the workspace.
- When a user’s role is updated (e.g., Member to Admin).
Exporting Data
Export the log data into CSV or JSON formats for easier reporting and advanced analysis.
How to Use the Audit Log
Access the Audit Log
- Log in to your Jasper Admin account.
- Navigate to the Workspace Settings section located within your account dashboard.
- Select the Audit Log option from the menu.
View Activity Logs
Once on the Audit Log page, you will see a list of user actions for the last 90 days.
Export Data (Optional)
- Click the Export button.
- Choose between CSV or JSON file formats.
Accessibility
By Plan Type
- The Audit Log is exclusively available for users on a Business plan.
By Role
- Only Admins can access and manage the Audit Log within the Jasper platform.
Troubleshooting Tips
Experiencing issues? Here are common problems and solutions:
1. No Data Available in Audit Log
- Cause: If your workspace hasn’t had any user management actions in the past 90 days, the Audit Log may appear empty.
- Solution: Consider initiating actions (e.g., adding a member) to populate data. Check back after some actions have been performed.
2. Export Button Not Working
- Cause: System-level issues or browser incompatibility.
- Solution: Refresh your browser or try exporting the data in a different browser. If the issue persists, contact Jasper Support at hey@jasper.ai.
3. Difficulty Interpreting Exported Data
- Cause: Limited familiarity with CSV or JSON formats.
- Solution: Use applications like Excel (for CSV) or JSON viewers (for JSON) to easily parse and understand the exported data.
Please do not hesitate to reach out to Jasper Support at hey@jasper.ai for further assistance. We’re here to help!