The Session Timeout feature is here to help you keep your Jasper workspace secure and aligned with your organization’s needs. With this feature, Business customers can set custom session duration limits, ensuring user sessions automatically log out after a period of inactivity. This added layer of security helps protect sensitive data and supports compliance with enterprise-level security policies. It’s a simple, effective way to enhance your workspace’s safety while staying in control.
Data security is a top priority for many enterprises. By enabling session timeouts, organizations can:
- Safeguard sensitive information by ensuring users are logged out after inactivity.
- Reduce unauthorized access risks in shared systems or workspaces.
- Strengthen Jasper’s security posture, meeting compliance requirements for enterprise clients.
Note: This is only enabled upon request.
How to Enable
Business customers interested in activating session timeouts will need to reach out to their Jasper account executive (AE). Together, you’ll determine the appropriate session duration limits based on your organization’s policies. Once enabled by the AE, you can define the timeout duration for your organization’s workspace. After setup, the feature is automatically applied across the workspace for all users. Users will be prompted to re-login if the session duration expires.
Note: This feature is enabled at the workspace level and impacts all user accounts under that workspace.
FAQs
Who Has Access to This Feature?
The Session Timeout feature is exclusively available to Business customers.
What is the default session timeout duration for Jasper?
By default, Jasper does not enforce any session timeout. Duration limits only apply to enterprise customers who activate this feature.
How do I know if session timeout is activated?
Once enabled, all users within the workspace will automatically be logged out after the specified period of inactivity. Users can confirm this feature is active if prompted to log in after being idle. An admin can see if this is activated under permission settings.
Can I adjust the timeout duration myself?
No, timeout duration settings must be configured by working with your Jasper account executive. Admins do not have direct access to modify timeout preferences.
What happens to unsaved work if my session times out?
Jasper automatically saves your work progress, so no data will be lost when a session times out. You can pick up right where you left off after re-logging in.
Do session timeouts affect API integrations or automations?
Yes, session timeouts may impact API calls if they are user-session dependent. Please discuss specific API use cases with your AE to evaluate potential workarounds.